Privacy Policy

DATA PROTECTION POLICIES

Cucinama, with registered office in Omegna, VIA A. GRANDI 16, 28887, CF and VAT number 01069380036, provides this privacy information (hereinafter, the “ Information ”) pursuant to Regulation (EU) 2016/679 (hereinafter, the “ GDPR ”) as well as Legislative Decree no. 196/2003, as subsequently amended by Legislative Decree no. 101/2018 (hereinafter, the “ Privacy Code ”), in order to describe the methods of processing the data of users (hereinafter, the “ Interested Parties ”) who access the Cucinama website (hereinafter, the “ Site ”) via personal computers , mobile devices or other types of electronic instruments.

Premise

In this Notice, you will find all the relevant information that refers to our use of the personal data of the Data Subjects.

You can consult the cookie policy for more information on how we use cookies and similar devices that may be installed on the terminals of our customers and users.

  1. Data Controller

The data controller is Cucinama with registered office in Omegna, VIA A. GRANDI 16, 28887, CF and VAT number 01069380036, email address info@cucinama.com (hereinafter, the “ Data Controller ”).

The Data Controller is responsible for the processing and protection of your personal data. Interested parties may contact the following email address for the purposes of exercising their rights under the GDPR and the Privacy Code: info@cucinama.com.

  1. Object of the treatment

Depending on the specific purpose for which the data is processed from time to time, as illustrated below, it will be necessary to process some data rather than others. In general, depending on the circumstances,

  • Personal data (e.g. name, surname, etc.);
  • Contact details (e.g. home address, domicile, email address, telephone number, mobile number, etc.);
  • Financial and transaction data (for example, your payment or credit card data, information relating to purchases made by you, orders, returns, etc.);
  • Purchase data (e.g. details of products purchased, etc.);
  • Connection, geolocation and/or navigation data (e.g. location data, device identification number or advertising ID, etc.).

Please note that when we request your personal data to access features of the Site, some fields, marked as mandatory, are necessary to provide you with the requested service/product and to fulfill existing contractual obligations or to comply with applicable laws and regulations. Remember that if you choose not to provide us with such information, you may not be able to complete your registration or access the requested services, products or features.

Depending on how you use the Site and the services you wish to use, we will process your personal data for the following purposes:

  • Management of identification as a user of the Site: we collect only the personal data necessary to conclude and subsequently execute your purchases, if instead you choose to register on our Site, we must process your data to identify you as a user and allow you to access the various features, products and services available to registered users. To deactivate your account, simply request cancellation of data tracking in the dedicated account section on the site.

  • Fulfilment and execution of the product purchase contract stipulated on the Site: this purpose involves the processing of your data mainly for
  • contact you regarding any information regarding products or services purchased, including any quality surveys and to assess the level of satisfaction regarding the service received;
  • management of payment for purchased products, regardless of the type of payment used;
  • activation of processes to prevent and identify unauthorized use of the Site (such as during purchases and returns), and to combat possible fraud against us or the Data Subjects. If we suspect that the transaction is fraudulent or we notice unusual behavior that suggests possible fraudulent use of our services, we will use measures that may involve blocking the transaction or deleting your account;
  • supervising post-purchase exchanges or returns and managing inquiries about item availability and pre-orders depending on the availability of options at the time; and
  • fulfillment of any applicable legal obligations.
  • Manage support channels: you can contact us at the following email info@cucinama.com, we will process only the personal data strictly necessary to manage or process your request or question;
  • For marketing purposes: this purpose includes the processing of your data mainly for the following purposes:
  • if you register for our Newsletter and consent to profiling and marketing, we will use your data to manage your subscription and send you personalized information about our products through various channels. Please note that you have the option to unsubscribe from the Newsletter free of charge at any time through the “Newsletter” section of the Site or by following the instructions in each communication;
  • adapt the services based on your interactions on the Site and your profile, such as your purchasing history and online browsing, to offer you personalized recommendations;
  • to carry out promotional activities (such as planning contests or sending the list of saved articles to your email address) including other commercial/entrepreneurial initiatives of the Data Controller without this implying any transfer of your data to third parties.
  • Usability and quality analysis to improve our services: When you use our Site, we inform you that your data will be used for analysis and statistics, to understand how users interact with it in order to improve it. In addition, from time to time, we carry out activities and quality checks in order to evaluate the level of satisfaction of our customers and identify areas in which we can make progress.
  1. Legal basis for processing your data

The legal bases that allow the processing of your personal data also depend on the purpose for which they are processed, as illustrated in the following table:

PURPOSE

LEGAL BASIS

1. Management of identification as a user of the Site

Your data is processed because it is essential for the use of the Site and to execute your purchases. Furthermore, in order for you to register as a user on the Site, we must process your personal data, otherwise we would not be able to manage your registration.

2. Fulfilment and execution of the product purchase contract stipulated on the Site

The processing of your data is necessary for the fulfillment of the sales or service contract stipulated with you.

The data processing related to the purchasing process is activated only upon your request or authorization, such as storing payment data for future purchases or to inform you about product availability. In these circumstances, consent constitutes the legal basis for the processing of your data.


We believe we have a legitimate interest in conducting checks to detect and prevent fraud on the Site, such as in the case of purchases or returns. We believe that it is positive to process such data to satisfy all parties involved: for you, because it allows us to adopt protective measures against fraud attempts by third parties; for us, because it helps us prevent unauthorized use of the Platform; for all our customers and partners, because it ensures the protection of their interests by preventing and identifying fraudulent activities.

3. Customer Service

We believe that we have a legitimate interest in responding to your requests or questions sent through the various contact channels available. The processing of such data is necessary for you because it allows us to offer you good assistance and to answer your questions.


When you contact us, in particular for questions relating to your order or the product purchased through the Site, the processing of your data is necessary to stipulate the purchase contract.

When your request is related to the exercise of your rights set out below or complaints about our products, we are legally entitled to process your data to comply with our legal obligations.

In some cases, in relation to product complaints, data processing may be necessary to ensure the public interest in public health.

4. Marketing

The consent you provide for the processing of your data for marketing purposes is the legal basis, which can be given by agreeing to receive marketing information, providing consent through cookies or accepting the legal terms to participate in promotional initiatives or publish images on the Site or on social media.


Based on your approval, we may create profiles using the information we have about you, such as your online activities and the personal data you have provided to us, in order to provide you with personalized services on the Site and on external platforms.

We believe it is legitimate for us to implement data to improve your experience and offer you information based on your preferences, as we believe this is beneficial to the Data Subject.


If you have consented to marketing activities, we will send you personalized promotional messages.

5. Usability and quality analysis

Based on your consent, we can analyze the usability of the Site and the degree of user satisfaction. This processing is also beneficial for you as it is aimed at improving the user experience and providing a higher quality service.

  1. Term of retention of personal data

The retention period of your data depends on the purposes for which they are processed, as illustrated below:

  • Management of registration and identification as a user of the Site: in the event that you have registered on the Site, your data will be processed until you are a registered user (i.e., until you decide to delete your account);
  • Fulfilment and execution of the product purchase contract stipulated on the Site: your data will be used for the period necessary to manage the purchase of the products, including returns, complaints or disputes relating to the purchase of the products. Sometimes, your data will be processed only for as long as you want, for example for payment data that you have requested to keep for future purchases (if the function is available);
  • Customer Service: Your data will be processed for the time necessary to satisfy your request or question, as well as for the time established by the regulations that may apply in each case;
  • Marketing: Your data will be processed until you request deletion or unsubscribe from the newsletter. In addition, we will show you personalized ads until you change your device, browser and/or cookie settings, so that the authorization to do so is revoked. If you participate in promotional actions, your data will be retained for a period of six (6) months from the end of such activity;
  • Usability and quality analysis: your data will be processed occasionally for the time during which a specific action or survey related to quality is carried out or until your browsing data is made anonymous.

Your data, after being processed for the time strictly necessary to achieve the aforementioned purpose, will be stored and protected for the time during which responsibilities arising from their processing may arise, in compliance with the legislation in force from time to time. When each of the potential actions is prescribed, we will proceed to delete the personal data.

  1. Sharing of the interested party's data with third parties

To achieve the purposes set out in this Privacy Policy, we must allow access to your personal data to third parties who support us in providing the services we offer you, namely:

  • Financial institutions;
  • Companies specialized in fraud detection and prevention;
  • Technology and analytics providers;
  • Suppliers and collaborators of services related to logistics, transport and/or their partner factories;
  • Customer support service providers;
  • Marketing and advertising service providers and partners, such as social media websites, advertising agencies or advertising partners. Example: Meta, Google, Linkedin, Amazon Media, Klaviyo, Mailchimp.

Your personal data will also be accessible to our authorized personnel.

If we sell or transfer all or part of our business to another company, or undertake any other business transaction as a result of a corporate reorganization, we may disclose your personal information to the prospective purchaser of the business. In the event that such a sale or transfer occurs, we will do our best to ensure that the recipient uses your personal information in accordance with our Policy. In such an event, we believe that we have a legitimate interest in reorganizing our corporate structure.

  1. Rights of the interested party

We are committed to keeping your personal data confidential and to guaranteeing you the exercise of your rights. You can exercise your rights at any time with reference to each specific data processing. These rights consist of:

  • Access and modification of data: you have the right to access your personal data and to ask that it be corrected, modified or integrated with other information. If you wish, we will provide you with a copy of the data we hold about you;
  • Revocation of consent: you can revoke at any time a consent that you have given for the processing of your personal data in relation to any activity for marketing purposes (for example, sending commercial and promotional communications, conducting market research and surveys, customizing the Site and commercial offers). Once you revoke your consent, we will promptly cease the processing of your personal data that is based on such consent, while different processing or based on other assumptions will continue to be carried out in full compliance with the provisions in force;
  • Objection to the processing of personal data: you have the right to object at any time to the processing of your personal data carried out on the basis of our legitimate interest, explaining the reasons that justify your request; before accepting it, we will evaluate the reasons for your request;
  • Deletion of personal data: in the cases provided for by current legislation, you can request the deletion of your personal data. Once your request has been received and examined, if legitimate, we will promptly terminate the processing and delete your personal data;
  • Temporary limitation of the processing of personal data: in this case we will continue to store your personal data but will not retain it, subject to the exceptions provided by law. The limitation of processing can be requested in the event of contestation of the accuracy of your personal data, unlawful processing, the exercise of your right in court and in the event of opposition to the processing, during the period in which we evaluate the reasons for your request;
  • Transfer of your data to a different subject (so-called “right to data portability”). You can ask to receive your data, where technically possible, your data may be transferred directly to a third party indicated by you.

In order to exercise the rights described above, you can contact us by writing to the email address info@cucinama.com.

To ensure that our users' data is not violated or used unlawfully by third parties, we may verify the identity of the applicant before granting the request.

Finally, we inform you that you have the right to lodge a complaint with the supervisory authority responsible for data protection, the Garante per la protezione dei dati personali: https://www.garanteprivacy.it

  1. Changes

We may change the information contained in this Policy when we deem it appropriate. In this case, we will notify you by sending a notice to your email address if the change significantly affects your privacy, so that you can review the changes, evaluate them and, as appropriate, oppose or cancel any services or features. In any case, we recommend that you periodically check this Policy to verify any changes or improvements, as you will always find it available on our Site.

  1. Information about cookies

We use cookies to facilitate your navigation on the Site, understand how you interact with us and, in some cases, to be able to show you advertisements based on your browsing habits. We invite you to read our Cookie Policy for further information on the cookies we use, their respective purposes, on managing preferences and on other relevant information.

***

By accessing and viewing the policies of the website, the user declares to have read, understood and accepted in full the terms and conditions contained therein. Viewing the policies constitutes explicit acceptance, comparable to a confirmation by selecting a specific box "I declare to have read and agree". The user undertakes to respect the policies indicated and recognizes that the continued use of the site implies full adherence to them:

□ I declare that I have read the information and consent to the processing of my personal data to use the services of the Site.

□ I declare that I have read the information and consent to the processing of my personal data to participate in surveys, subscribe to the Newsletter or receive commercial and/or promotional communications.

□ I declare that I have read the Information and consent to the processing of my personal data, preferences and consumption habits in order to personalize my browsing experience and the commercial communications that will be sent to me.