Refund Policy

RIGHT OF WITHDRAWAL OR RETURN:

Do you want to return a product?

Of course it is possible! Below we report the instructions on how to return your product. These instructions are summarized, at the bottom of the page there is the complete detail necessary to view before proceeding with the return.

  1. Report via email to info@cucinama.com within 14 days of receiving the product.
  2. Insert the ordered products that you want to return in a box. Remember that the products must not have undergone changes compared to when received. For this reason, in the event of errors or manufacturing defects, we ask you to report it immediately by email with the return request.
  3. Close and seal the box and send it to the following address:
  • MAILSHIP SRL
    Via Sandro Pertini 3
    20074 Carpiano, Italy
  1. Once we receive your return, our quality control will evaluate the condition of the products. If eligible, you will receive a refund of the price of the products purchased (excluding shipping costs), directly to the bank or PayPal account used for payment.

FULL INFORMATION:

RETURN/EXCHANGE POLICY

If you complete the Contact as a consumer, you will have the right to withdraw from the Contract within a period of 14 days without having to provide any reason. This withdrawal period starts from the day on which you, or a third party, other than the carrier and designated by you, acquires physical possession of the goods. To exercise the right of withdrawal, you must inform us by writing to info@cucinama.com and to exercise this right it is sufficient for you to send the communication relating to the desire to withdraw from the Contract before the expiry of the withdrawal period.

If you withdraw from the Contract, we will reimburse to you all payments received from you, including delivery costs (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us) net of the costs of return shipping, without undue delay and in any event not later than 14 days from the day on which we are informed of your decision to withdraw from the Contract. The reimbursement will be made using the same means of payment as you used for the initial transaction. Without prejudice to the foregoing, the reimbursement may be withheld until we have received the goods back or until you have demonstrated that you have sent back the goods, whichever is the earliest.

Please return the goods promptly and no later than 14 days after notification of the exercise of the right of withdrawal from the Contract. To consider the deadline respected, it is required that you send it back before the indicated period of 14 days has expired.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

You will not be able to exercise the right of withdrawal from the Contract which has as its object the supply of one or more of the following products:

  • Personalized items;
  • Sealed goods which are not suitable for return for hygiene reasons and which have been opened after delivery.

Your right to withdraw from the Contract applies only to products returned in the same condition in which you received them. Please note that, in the event of a return, you are responsible for the contents of the returned package. No refund will be made, regardless of the return options chosen, if: i) the package received contains an incorrect item and/or different from the product ordered or to be returned, ii) the product has been used beyond simple opening, and iii) the products are not in the same condition in which they were delivered or if they have been damaged. We therefore invite you to pay attention during the return process and to take care of the products while they are in your possession and available. Please return the item using or including in the package the original packaging, instructions and other documents, if any, that accompany the products.

If there is an error regarding the contents of the returned package, we reserve the right to charge you for the transport costs if it is possible to manage and return the received package to your attention.

In the event that you believe that at the time of delivery the product does not appear to be compliant with the provisions of the Contract, you must immediately contact us via the specific email address indicated on our website, providing us with the product data and the damage suffered, and we will inform you of the procedure to follow. To allow us to carry out checks on the item, you must return it to the address indicated in the electronic document received via email together with the Shipping Confirmation. In the event of a lack of conformity of the item, we will propose the replacement of the product or the refund (depending on the case), unless you request otherwise, provided that this is objectively possible and/or not excessively onerous for us pursuant to the applicable legislation. The refund of the sums or the replacement of the item will be made as soon as possible and, in any case, within 14 days from the date on which we confirmed to you that we will proceed with the refund or replacement of the unsuitable item, without any costs to you.

The amount paid for products that will be returned due to damage or defect, if actually existing, will be refunded in full , including the delivery costs incurred for sending the item and for the return by you, provided that the product has not been worn or used and damaged. The refund will be made via the payment method used to make the purchase, unless otherwise agreed. All rights recognized to consumers by current legislation remain intact.